Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. You're welcome to open the packaging to inspect the item, just as you would in a physical store, but please avoid using the product or removing tags if you plan to return it. You'll also need the receipt or proof of purchase.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or if you received the wrong item, please contact us at info@lifewellliving.com within 48 hours of delivery with your order number and clear photos (or video) showing the issue. Once confirmed, we will cover the cost of return shipping, and provide a replacement or refund.

Change of mind returns

If you'd like to return an item for any other reason, the item must be unused and in resellable condition. The cost of return shipping is the customer's responsibility in this case.

 

To start a return, you can contact us at info@lifewellliving.com. Please note that returns will need to be sent to the following address: Vapaudenkatu 48-50 A65, 40100 Jyvaskyla, Finland.

 

Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at info@lifewellliving.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we've approved your return, please contact us at info@lifewellliving.com.